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Terms and Conditions
1. Terms and Conditions
“Official White Shirt” is a General Partnership based in Amsterdam, the Netherlands. Please review the terms carefully before using the website. These conditions apply to all visitors and users of the Website.By accessing the website, navigate and / or use it, you agree to be fully bound to these terms. If you are not willing to accept these terms, do not use the Website, do not access it, nor place any order through it. We reserve the right to change our privacy policy, thus, each time you use this Website you will be under the current regulation of the Privacy Policy; at all times you should review this to ensure you agree to it.
2. Data of the proprietor of the Website www.officialwhiteshirt.com
Official White Shirt
General Partnership
Rustenburgerstraat 263
1073GC Amsterdam, Netherlands
NL70729824B01
3. Contact
For any concerns or incidents related to the use of the Website, you may contact Official white shirt:
Email (contact@offiicialwhiteshirt.com)
To remain cost effective, we do not offer a call service.
4. Services provided
Official White Shirt offers custom clothing for men. On the Website you will find detailed product descriptions and visualizations of the products that can be acquired. While we try to accurately display the color of our product on the Website, the actual colors you see depend on your monitor and settings of your screen, and we thus cannot guarantee that the colors displayed by your monitor will be exactly the same color of the product at the time of delivery and / or receiving:

The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website;

All products / fabrics of Official White Shirt are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree so, we may offer an alternative product of equivalent or higher quality, or of equal value;

Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorization of your payment.
5. Prices
VAT is included, but additional taxes are not included. All fees charged by Official White Shirt are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.

If the package is held in customs and duties are charged, we will not reimburse the import duties.
6. Shipping
Delivery time is 9 days from the date of payment. Shipping is completely free within the EU. The provided delivery date is an estimated date and not an ensured one. Due to external factors the delivery date could be different as the confirmed date. Official White Shirt guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in shipping information, legal procedures, public holidays, etc.).
7. After-sales policy: Alterations, remakes and refunds
Official White Shirt offers a fit guarantee for all its custom sized products. This guarantee includes:
To request a refund for the alterations you need to email your alteration description to contact@officialwhiteshirt.com
The following conditions apply for the refund for adjustments: The following conditions apply for the remakes:
Anyway we will glad to offer you a free remake if the garments can’t be adjusted locally according to our policy.

Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.

Every product is 100% individually tailor-made and handmade according to the customer's preferences. Hence, we DO NOT accept returns for any reason except production error.

In the case of a production error, the customer is required to take and upload a picture of him/herself wearing the product displaying the error and email this information to contact@offiicialwhiteshirt.com. In the case of a measurement error, we require pictures showing the measurements which are wrong or the areas, which the customer feels does not fit him/her well (holding a measurement tape, showing the measurements). If your request for return is accepted, the customer will be notified immediately.

Products ordered cannot be cancelled, unless filed within 24 hours. All products will be shipped to the delivery address as the company will not cancel, hold nor store any order and product once produced.

As an act of goodwill, customer service and strive for excellence, Official White Shirt will inform customers if we suspect incorrect measurement submissions. However, we will not hold orders for more than 48 hours. Suspicion of incorrect measurement submissions may also add to the delivery period.

Should there be a discrepancy in the invoice you receive, please email our customer service team and we will send you an updated official invoice.

Since your garment is handmade and not machine-made, slight variations in the fit of two finished shirts produced with the same body measurements may occur, but are generally not noticeable.

The product design interface on our website is simply a visualization and minor differences in appearance may occur.

8. Cancellation
Products ordered cannot be cancelled, unless filed within 12 hours after ordering. After this time span, can no longer cancel the order as its production costs incurred (tailor time,fabrics, etc.) All products will be shipped to the delivery address as the company will not cancel, hold nor store any order and product once produced.
9. Intellectual and Industrial properties
Other than the content you own, under these Terms, Official White Shirt and/or its licensors own all the intellectual property rights and materials contained in this Website. You are granted limited license only for purposes of viewing the material contained on this Website.
10. Obligations of Users
You are specifically restricted from all of the following: publishing any Website material in any other media; selling, sublicensing and/or otherwise commercializing any Website material; publicly performing and/or showing any Website material; using this Website in any way that is or may be damaging to this Website; using this Website in any way that impacts user access to this Website; using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity; engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing. Certain areas of this Website are restricted from being access by you and Official White Shirt may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
11. Protection of personal data
By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness. Your personal data will be stored and processed by Official white shirt in the manner stated in our privacy policy.
With whom do we share your personal data?
We do not share your personal data with anybody.
12. Free fabric samples
The stock of samples is limited, so we can not guarantee the delivery of fabric samples.
When accepting our terms for the fabric samples, we will also subscribe you to the newsletter
13. Cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. Orders processing related cookies This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information than you can contact us through one of our preferred contact methods:

Email: contact@officialwhiteshirt.com